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Observation - A Critical Leadership Skill
Observation - A Critical Leadership Skillby Andrew Cox Leaders know observation skills are critically important to success - in any dimension. They work hard to develop their own, and to identify the skill in their people. Leaders rely heavily on the observations of others to test their own impressions, and to add to their body of knowledge about whatever issue is on the table. Observation is learning on the fly – it's not something you sit down to do. And every experience adds to your body of knowledge, leaving you a top asset to your organization, your industry, your family, and yourself. At the same time that it is such a valuable skill, it's amazing how little value is attached to it by many, many managers. Again and again you'll see people leave a meeting with the statement that it was a waste of their time. When pressed, they will state that they learned nothing, or the meeting was inconclusive, or they weren't the right person the be there, or they felt muzzled. A suggestion: the next time you find yourself in a meeting where you feel it's a waste of your time, promise yourself that you will take from that meeting at least 3 items of information – perceptions, opinions, facts, observed behavior, that can be of help in your work. Then apply those elements to your relationships. It works – most people don't do it. Most people don't become effective leaders. In the case of most people, they don't even know observation is a highly prized skill. If you want to be in the top ten percent of whatever you do, work consciously and hard on the development of your observation skills. It will pay off – I guarantee it. If you want to be world class in anything, you gotta develop the skill of observation - seeing the world around you and seeing it every day, in every way, and make observing a habit of thought. The price of success is stepping out - observing the world in all its variety, learning from it, and taking that accumulation of inputs and putting them to use in decision making - in improving intuition - in building relationships. Ten behaviors and habits of thought critical for developing accurate observation skills: Sizing up people – people watching Clarity – seeing the world as it is Curiosity – asking why Listening skills Willingness to set aside personal biases Willingness to seek the inputs of others Seeking out new experiences and possibilities Being comfortable with ambiguity Knowledge of the behaviors and attitudes of people Self knowledge – accurately knowing your own behaviors, attitudes and personal skills, and how they impact others It's easy to get so focused on our own job that we really don't see the forest for the trees, even if we're invited to the highest ranger station in that particular forest. A personal story: I was hiking in the Phoenix Mountain Preserve and coming down a steep, rocky, narrow path. Approaching me from below was a young woman, baseball cap pulled down over her eyes, dark sunglasses, hydration backpack, and earphones. I stepped aside to let her pass - hikers ascending have right of way - I said "Hello," and she went past me - within inches of touching me - without acknowledging me! Wow - two people, close enough to touch, no one else around, and not so much as a nod. Just what does this have to do with observation skills? A lot. This hiker was so into her own zone that nothing around her could enter her consciousness. The birds singing, the green of spring, the warning rattle of a rattlesnake, the crunch of boots overtaking her, the beautiful blue sky - none of it could penetrate her "zone." I see that a lot. Mountain bikers, hikers, runners- all intent on their journey - oblivious to their surroundings except for what is right in front of them - and in danger of missing all kinds of messages. Observation? Other than their own heart rate, miles covered, calories burned, goals met, time elapsed, mountains climbed, Gatorade consumed, how they feel - they could be in a dark tunnel. Too bad for them - they miss all kinds of critical inputs that could help them grow and develop and enjoy the process of gaining physical fitness. To the extent that we close ourselves off from the unfamiliar; from things that would challenge us; from things that make us think; from things that disagree with our beliefs; from things that can stimulate our senses, we create our own little cocoon - that safe place where we can exist unaffected by all the stuff that swirls around us. Some people call it focus - I think not. A suggestion. We all need to gain or regain our sense of wonder about new things. Take a different route to work, buy a different newspaper, listen to a different news show, take a run over unfamiliar territory, hike in the woods or mountains - without your IPod, try a different routine at the gym, eat a meal you have never had before. And observe through all your senses. Gaining observation skills is an active, exciting process. It's best accomplished by sensing - as if for the first time - the world around you, and then seeing more than you saw the last time. Try it - today. Become an active observer of life - and gain greater success - in whatever way you define success. Andy Cox is President of Cox Consulting Group LLC. The focus of his work is on helping organizations and their people increase their success in the hiring, developing and enhancing the performance of leaders and emerging leaders. Cox Consulting Group LLC was started in 1995, and has worked with a wide range of organizations, managers and leaders - helping them define success, achieve success and make the ability to change a competitive advantage. He can be reached at http://coxconsultgroup.com/
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Planning Programs for Adult Learners
The ongoing education and training of adults has become a necessity in many professional areas. Yet the staff who set up and administer these programs often lack skills for the very task that is so critical to the success of their efforts--the planning of the programs themselves. Drawing on the tremendous success of the first edition, Planning Programs for Adult Learners, Second Edition covers the development of adult education programs in clear, specific detail. This popular guide contains information on every area of program planning for adult learners, from understanding the purpose of educational programs to obtaining suitable facilities. Thoroughly expanded and revised, the book contains a wealth of new material and examples, and features new information on incorporating technology into the development and practice of adult education programs. Educators and practitioners alike will find this guide to be an essential tool.
The Leadership Of Joseph Smith: An Adult Manual For The Mutual Improvement Associations Of The Church Of Jesus Christ Of Latter Day Saints For The Yea
The Leadership Of Joseph Smith: An Adult Manual For The Mutual Improvement Associations Of The Church Of Jesus Christ Of Latter Day Saints For The Yea
Creating Value Through Skill-based Strategy And Entrepreneurial Leadership
The fields of entrepreneurship and strategic management deal with the fundamental processes and forces that affect the start-up, prosperity, and survival of organizations...
Insights on Leadership: Service, Stewardship, Spirit, & Servant-Leadership
These thought-provoking essays look at Robert Greenleaf’s concept of servant leadership--the tenet of empowering employees--and explore how the philosophy of this former AT&T Director of ...
Unnatural Leadership: Going Against Intuition and Experience to Develop Ten New Leadership Instincts
Written by David Dotlich and Peter Cairo-- two of the country’s top executive coaches and educators-- Unnatural Leadership debunks the common notion of the natural leader as a flawless ...
Mind of a Manager Soul of a Leader
The best business managers and leaders often have an adversarial relationship with each other, yet they have one thing in common: the search for that elusive advantage that will propel them and their organizations to greater success. It explores the practical aspects of the schism between managers and leaders, suggesting ways to exploit this natural tension to gain positive results. Offering a wealth of insights drawn from over 15 years as a top management consultant, Craig Hickman shows the ways in which the strengths of these two distinct personality types complement each other. From the strategic analyzer and the strategy planner to the concrete thinker and the visionary to the nit-picker and the risk-taker--he shows how each individual perspective contributes to overall success. While specific chapters are grouped around five major organizational success factors, it is designed for rapid, random access depending on the reader's interests.
A Leadership Series for Successful Living (Unabridged) This highly praised leadership series demonstrates timeless lessons on leadership, success, personal development, and self-growth....
Principle-Centered Leadership
How do we as individuals and organizations survive amid tremendous change?....
The Values of Presidential Leadership (Jepson Studies in Leadership)
In this volume, presidential scholars from communication, history, law, philosophy, political science, and psychology explore the broader phenomenon of leadership. Like leadership more generally, presidential leadership is a value-laden activity, an exercise in communication, and a collective enterprise. It is also subject to psychological and historical barriers to interpretation. Finally, presidential leadership is instrumental: presidents must achieve their valued ends. Contributors address each of these aspects of leadership in essays on how presidential values are determined or constructed, how they are condoned and criticized, how they are packaged and conveyed, and how they are interpreted and acted upon.
Transformational and Charismatic Leadership (Monographs in Leadership and Management) (Monographs in Leadership and Management) (Monographs in Leadership and Ma
Transformational and charismatic leadership represent the "new leadership genre." These theories and models represent a set of approaches to leadership (not management) that can help us understand how certain leaders foster performance beyond expected standards by developing an emotional attachment with followers and other leaders, which is tied to a common cause and contributes to the "greater good" or larger collective. It is leadership that is individually considerate, intellectually stimulating, inspirationally motivational, visionary, and of high moral and ethical standards. Transformational and charismatic leadership involve a unique bonding among leaders and followers - emotional attachment, respect, and trust form the basis of these approaches. The purpose of this book is to assess the state-of-the-art of transformational and charismatic leadership theory and methods. The contributors to this volume review the past, critique the p
The Leader's Handbook
Lead your organization into the 21st century with the help of this groundbreaking book that is already creating a stir in corporate boardrooms across America! In a book that does for managers what his mega-bestseller, The Team Handbook, did for teams, Peter Scholtes, who is widely acknowledged as one of the most influential Quality leaders of the decade, shows the real root of management problems. Learn how to stop blaming your workers and start changing the systems with the help of activities and exercises that enable you to immediately begin implementing breakthrough improvements in all your work processes!
The Six Sigma Leader
Peter Pande, coauthor of the bestselling Six Sigma Way (also published by McGraw-Hill Audio), shows you how the same principles that create process excellence can now be applied to management success. He details twenty things reader can do to perfect the skills and habits of a successful 21st century business leader.
Hesselbein on Leadership (J-B Leader to Leader Institute/PF Drucker Foundation)
The woman BusinessWeek called the "grande dame of American management" shares her vision of leadership Frances Hesselbein rose from a volunteer troop leader to become CEO of the Girl Scouts of the USA. During her tenure Hesselbein transformed the Girl Scouts and created one of the most vibrant and recognized organizations in the world. In the course of her brilliant career, she was recognized by Fortune magazine as the "Best Nonprofit Manager in America" and was awarded the Presidential Medal of Freedom. Now, for the first time, Frances Hesselbein has collected her most incisive and stirring writings on the topic of leadership in one compelling book. The book affirms Hesselbein's specific leadership principles that will give readers the inspiration to go forth and become exemplary leaders. It is also filled with the practical knowledge readers need so they can make a difference every day. These gems of leadership wisdom include Hesselbein's thoughts on innovation, change, diversity, and what it means to be a woman leader. At the heart of the book is Hesselbein's belief that leadership is about character-a question of how to be, not how to do it. Hailed by Warren Bennis, Peter Senge, Jim Collins, Peter Drucker, and others as one of the most innovative and inspired leaders today, Frances Hesselbein gives readers a star to steer by. Hesselbein on Leadership will engage, energize, and motivate readers to do their best and be their best. Frances Hesselbein (New York, NY) is the Chairman of the Peter F. Drucker Foundation for Nonprofit Management and Editor in Chief of Leader to Leader, the premier leadership journal. She is a recipient of the Presidential Medal of Freedom and the coeditor of numerous books on leadership including The Leader of the Future (Jossey-Bass: 0-7879-5204-4) and The Organization of the Future, The Community of the Future (Jossey-Bass: 0-7879-5203-6).
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